Recommend approval for annual contract for SpryPoint software and implementation with SpryPoint in the amount of $1,631,700. The contract will cover 5 years with a 5% increase each year.

Staff is requesting Council approval to enter into a contract with SpryPoint to provide and implement a modern, cloud-based Utility Billing (UB) system that replaces the City’s aging and unsupported legacy software. This action authorizes the City Manager to execute the agreement for software, implementation, and support services.The current Utility Billing environment relies on disparate, largely manual systems that no longer meet operational requirements, create reporting challenges, and pose growing risks to customer service, revenue accuracy, and regulatory compliance. A new enterprise UB solution is necessary to ensure accurate billing, timely meter data processing, improved service delivery, and enhanced transparency for residents. Delivery: As needed. Terms: Net 30 days. 

The cost breakdown per year is: 
1. FY26: $1,631,700.00
2. FY27: $523,425.00
3. FY28: $549,596.25
4. FY29: $577,076.06
5. FY29: $605,929.86

The vendors that were shortlisted were:

B.P. SprySpoint (Charlottetown, PE) (D) $1,631,700
        Infor US LLC (Alpharetta, GA) (D) $$1,473,379

A pre-bid conference was not conducted as this is a sole-source procurement. (D) Indicates non-local, non-DBE 
business.

Local available: No
Total sent: 607
Total received: 13
Vendor federally debarred/suspended: No

Approval.