Recommend approval to renew a two-year maintenance agreement for radio software and network support services from Motorola Solutions, Inc. in the amount of $163,875.62.  Public Safety and Public Works and Water Resources uses the radio equipment for communication support. This maintenance agreement covers radio network monitoring, technician dispatch services, telephone/online technical support, preventative maintenance, security update services, remote security patch installation, onsite infrastructure repair and replacement.

This maintenance agreement is critical to ensure authorized, knowledgeable and timely vendor maintenance and support when needed. This is a sole source because of the complex design and architecture of the radio system and because Motorola, the original provider, does not allow other vendors to perform primary maintenance and support of its system. 

Approval