Recommend approval to award an annual contract for delinquent utility account collections to Professional Credit. This contract will be cost neutral, with Professional Credit receiving 23% of all funds recovered. The City of Savannah desires to implement delinquent account collections on closed utility accounts to assist in cost recovery for services rendered.  This vendor will collect upon all closed accounts three years or less in age, and will assist in creating a process whereby closed accounts are strategically collected moving forward.  Due to COVID-19, the City has temporarily suspended water disconnections due to non-payment, therefore this contract will not include collection activity for open accounts during the suspension period. Instead, collection efforts will be taken against only those accounts where service is no longer being provided to customers who have either moved away from the City or who opted to discontinue service. Increased focus on delinquent collections, both internal and external, was included as a recommendation in the 2017 KPMG Utility Audit. 

The original contract was awarded and approved by Council on September 9, 2019. This is the first of four renewals

Professional Credit (Springfield, OR)^(D)   Cost Neutral

(D) Indicates non-local, non-DBE business.

Approval