This contract is to procure Microsoft Unified Services from Insight in the amount of $64,444. The City of Savannah is heavily reliant on Microsoft products and services to conduct business daily. As the original equipment manufacturer of the software requiring support, only Microsoft engineers have the proprietary operating systems information and application code access in Microsoft 365 products. Current support with Microsoft does not provide timely software upgrades, technical support, and troubleshooting assistance at the expertise level required to avoid negative impacts on the City’s operational mission.

Microsoft Unified Support is a 24/7 unlimited proactive support with comprehensive coverage and faster response times, and a System Engineer is dedicated to the City. In addition, on-demand training and expert-led engagements are available to employees. Most of these services have a one-hour response time. With the current agreement, some of the City's problems have taken weeks to resolve. This support contract will cover every Microsoft product that has a logo, from the desktop operating system (Windows 10) to Azure Cloud, Sharepoint, Teams Voice, etc. 

This is an annual contract with two renewal options. Year 2 pricing is $90,220.25 and year 3 pricing is $90,674.72. Per section 2-4554 of the City’s Purchasing Ordinance, the City may purchase goods or services through the use of a cooperative contract. The contract used for this procurement is Omina contract #23-6692-03 for Technology Products, Solutions, and Related Services. It was competitively bid by Omnia and expires on 4/30/2026. Delivery: As requested.  Terms:  Net 30 days. 

The vendor is:

C.C.  Insight Public Sector (Tempe, AZ) ^(D)    $64,444

A pre-proposal meeting was not conducted as these services are being procured through the use of a cooperative purchasing agreement. (D) Indicates non-local, non-DBE business. 

Local vendors notified via the supplier portal: No

Total sent: 1

Total received: 1

Approval