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| May 23, 2024, City Council Regular Meeting | |
| Title 17. Authorize the City Manager to Execute a Three (3) Year Annual Maintenance Agreement for RockSolid Software with Granicus in the Amount of $52,820. The Innovation + Technology Services Department utilizes this software to provide a 311 interface for citizens and City employees to submit tickets for maintenance work across the city. (ITS) | |
| Strategic Priority Good Government | |
| Description This contract is for a three (3) year annual maintenance agreement for RockSolid software with Granicus in the amount of $52,820. The software provides a 311 interface for citizens and City employees to submit tickets for maintenance work across the City. This includes the annual subscription, user dashboard, and 75 licensed users. This is a non-emergency phone system with a mobile application that can be accessed for information about services, service requests, and issues which are categorized and distributed to responding departments. This is a sole source contract because Granicus is the original provider and does not allow other vendors to perform maintenance and support of its software system. Delivery: As needed. Terms: Net 30 days.
The annual costs are as follows: Year 1: $52,820 Year 2: $55,461 Year 3: $58,234.05
The vendor is: S.S. Granicus (Saint Paul, MN)(D) $52,820
A pre-bid conference was not conducted as this is a sole source procurement. (D) Indicates non-local, non-DBE business. Local available: No Total sent: 1 Total received: 1 | |
| Recommendation Approval | |
| Contact Tim Moody, Senior Director, Innovation + Technology Services Department | |
| Financial Impact Expenditure of $52,820 from the Internal Service Fund/Innovation and Technology Services Department/Data Processing Equipment Maintenance | |
| Review Comments | |
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Attachments Exhibit 1: Funding Verification - RockSolid SaaS Maintenance Agreement.pdf Exhibit 2: Purchasing Notes - RockSolid SaaS Maintenance Agreement.pdf |
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