This is for the procurement of a maintenance agreement for the City of Savannah Phone System with CNP Technologies, LLC in the amount of $88,000.

This annual spend includes the renewals for Mitel/BrighMetrics, Oaisys, and Telestrat. This will also include all purchase requests from City of Savannah Departments for additional phones and accessories and replacement phones which need to be upgraded because they are no longer compatible. This is a sole source because the vendor is the proprietary owner of Mitel, Oaisys, and Telestrat and therefore, is only available through this vendor.

The Mitel phone system covers Mitel branded equipment and licenses, software upgrades, and engineer assistance for configuration needs. The BrighMetrics reporting software provides analytics on in-bound and out-bound interactions. This agreement also includes contract pricing for equipment purchases of phone switches and phone sets. This agreement will be effective from April 1, 2022, until March 31, 2023.

The Oaisys call recording software and physical server machine are used by the City of Savannah’s Water and Sewer Departments. Oaisys is a recording solution in support of regulatory compliance, risk management, quality monitoring requirements, and communications services. This agreement will be effective from March 8, 2022, until March 7, 2023.

Telestrat is a liability recording seat utilized by the City of Savannah Sanitation Department. Telestrat is a virtual cloud with the ability to provide call recording, quality, analytics, and workforce management solutions. It enables City of Savannah staff to resolve disputes and support legal defenses. The agreement will be effective from April 29, 2022, through April 28, 2023.

Delivery: As needed.  Terms: Net 30 days.

The vendor is:

S.S.         CNP Technologies, LLC (Charlotte, NC)^(D)                          $88,000

A pre-bid conference was not conducted as this is a sole-source procurement. (D) Indicates non-local, non-DBE business.

Approval