This is to procure a comprehensive Management Review Audit with the Georgia Municipal Association (GMA) in the amount of $96,913 to strengthen the City’s delivery of revenue-related services. The objective of this audit is to identify the core strengths and areas for improvement within the City’s revenue-related functions. Insights gained from the review will serve as a strategic guide for executive leadership and department heads in advancing operational efficiency, customer service, legal and regulatory compliance. The services being reviewed are: The City Treasury, Property Tax, Business Licensing, Alcohol Licensing, Alcohol Beverage Compliance and Enforcement, and Utility Billing . The review will be conducted in the following key phases:

1. Customer Service and Stakeholder Engagement
2. Compliance and Legal Framework, Methods and Procedures
3. Staffing levels and Training
4. Leadership and Culture Assessment (to be conducted later this year, contingent upon final report findings and recommendations).

Final recommendations resulting from this Assessment will be included in a Final Report that outlines the findings, analysis, and recommendations of the Management Review Audit. This report will serve as a roadmap for implementation and continuous improvement within the Revenue and Utility Billing Divisions.

Delivery: As needed. Terms: Net 30 days. The vendor is:

S.S. Georgia Municipal Association (GMA) (Atlanta, Ga)^(D) $96,913

A pre-bid conference was not conducted as this is a sole-source procurement. (D) Indicates non-local, non-DBE business.

Local available: No/Yes

Total sent: 1

Total received: 1

Approval