Recommend approval to authorize the City Manager to execute an annual cost-neutral contract with Professional Credit for delinquent utility account collections. This contract allows Professional Credit to receive 23% of all funds recovered.

The City of Savannah desires to implement delinquent account collections on closed utility accounts to assist in cost recovery for services rendered. This vendor will collect upon all closed accounts three years or less in age, and will assist in creating a process whereby closed accounts are strategically collected moving forward. Increased focus on delinquent collections, both internal and external, was included as a recommendation in the 2017 KPMG Utility Audit.  This will be the City’s first partnership with an outside agency to assist in collecting delinquent accounts.

The method used for this procurement was the request for proposals (RFP), which evaluates criteria in addition to cost.  The criteria used for this RFP were proposer’s qualifications and experience, technical capabilities, references, fees, and local vendor participation.

The contract term shall be from September 12, 2019 through December 31, 2020.

Approval